Payment & Shipping

Shipping conditions

For VAT-exempt intra-Community supplies, please enter your VAT ID number.

We deliver to the following countries:
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Shipping costs (plus the applicable VAT rate of the country of delivery)

Shipping costs are calculated according to shipping weight and are displayed in the shopping cart.


Netherlands, Belgium and Germany (including VAT):
Up to 10 kg = €10.80, up to 20 kg = €21.60, 30 kg = €32.40

 

IMPORTANT: The following applies to deliveries abroad:
In accordance with European regulations, the applicable VAT rate of the country of delivery is calculated.

The shipping costs for deliveries abroad listed here are therefore shown excluding VAT. In the shopping cart, the shipping costs are displayed including the VAT applicable in the respective country of delivery. Shipping costs are calculated according to weight as follows (the shipping costs are shown below in increments. You can see the intermediate increments in the shopping cart):

Denmark:
Up to 2 kg = €13.70, up to 5 kg = €15.60, up to 10 kg = €18.70, up to 20 kg = €24.90, 30 kg = €31.10

Austria:
up to 30 kg: €12.40

France, Luxembourg, Monaco, Poland and Czech Republic:
Up to 2 kg = €15.30, up to 5 kg = €17.10, up to 10 kg = €20.20, up to 20 kg = €26.40, 30 kg = €32.60

Italy, Slovakia, Slovenia, Spain and Hungary:
Up to 2 kg = €16.10, up to 5 kg = €18.60, up to 10 kg = €22.80, up to 20 kg = €31.20, 30 kg = €39.60

Sweden:
Up to 2 kg = €20.40, up to 5 kg = €22.90, up to 10 kg = €27.10, up to 20 kg = €35.50, 30 kg = €43.90

Bulgaria, Estonia, Greece, Croatia, Latvia, Lithuania, Portugal, Romania and Cyprus:
Up to 2 kg = €16.50, up to 5 kg = €19.50, up to 10 kg = €24.50, up to 20 kg = €34.50, 30 kg = €44.50

Finland:
Up to 2 kg = €20.80, up to 5 kg = €23.80, up to 10 kg = €28.80, up to 20 kg = €38.80, 30 kg = €48.80

Ireland, Malta:
Up to 2 kg = €23.00, up to 5 kg = €29.80, up to 10 kg = €41.10, up to 20 kg = €63.70, 30 kg = €86.30

Countries outside the EU

The following shipping costs are calculated without VAT. A handling fee of €5.00 is charged for the preparation of customs documents.
For deliveries to countries outside the EU, additional customs duties, taxes or fees may be payable by the customer. These are not payable to the seller, but to the responsible customs or tax authorities. Customers are advised to obtain details from the customs or tax authorities before placing an order.

Switzerland and Liechtenstein:
Up to 2 kg = €15.60, up to 5 kg = €17.60, up to 10 kg = €21.00, up to 20 kg = €27.70, 30 kg = €34.40
 
Great Britain:
Up to 2 kg = €22.80, up to 5 kg = €29.60, up to 10 kg = €40.90, up to 20 kg = €63.50, 30 kg = €86.10

Iceland and Norway:
Up to 2 kg = €16.50, up to 5 kg = €19.50, up to 10 kg = €24.50, up to 20 kg = €34.50, 30 kg = €44.50

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Delivery times

Unless otherwise stated in the respective offer, goods are delivered domestically (Austria/Germany) within 3 - 4 working days and for deliveries abroad within 5 - 7 working days after conclusion of the contract (in the case of agreed advance payment, after the date of your payment instruction).
Please note that no deliveries are made on Sundays or public holidays.
If you have ordered items with different delivery times, we will ship the goods together in one consignment unless we have agreed otherwise with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.

 

Important for business orders without VAT:

Please enter your VAT identification number. After receiving your order, we will verify the validity of the VAT identification number (VAT ID). Upon successful verification, we will change your order to an "intra-Community supply" and process your order without VAT.

• If you select one of the payment options that charges the amount immediately upon completion of the order (PayPal, credit cards or Klarna instant bank transfer), the VAT will be refunded to you after verification of the VAT ID.
• If you select the payment option "EU Standard Bank Transfer", you will receive an email with our bank details after verification of the VAT ID. At this point, the amount will be shown without VAT, which you can then transfer.

 

The minimum order value is: €25.00.
For orders below the minimum order value, we charge a small-order surcharge of €10.00.
 

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Payment terms

Accepted payment methods

-  Advance payment by bank transfer
-  Payment by invoice
-  Payment by invoice (via Klarna)
-  Payment by instalments (via Klarna)
-  Payment by direct debit (via Klarna)
-  Payment by credit card (via Klarna)

Via PayPal Checkout:
- Payment by PayPal
- Payment by PayPal Express
- Payment by credit card
- Payment by SEPA direct debit
- Payment by "Pay Later"
- Payment by instalments
- Payment by giropay
- Payment by invoice (via Ratepay)
- Payment by Apple Pay
- Payment by Google Pay